Happy Trip to Sri Lanka

Highlights:

• Pinnawala Elephant Orphanage, Temple of Tooth Relic, and Gem Museum in Kandy
• Peradeniya Botanical Garden in Bentota
• National Museum, Pettah, and Odel in Colombo

Accommodation:

• Lodging at the hotels listed on the itinerary
• Private transportation in an air-conditioned car with a national guide or chauffeur who speaks English
• Proceed to Sightseeing [Entrances on Direct Payment] as specified in the program
• One 500ml mineral water bottle per person is allowed in the car during the tour
• Tour of the Tea Plantation and Factory and the Spice Garden in Mawanella
• Get complimentary tickets to the cultural dance performance in Kandy by visiting the Gem Museum

• Costs for accessing websites not included under inclusions
• During the tour, the above program makes no mention of lunch
• fees for early check-in or late checkout
• Usage of vehicles beyond the stated route drives after 06.00 PM, usage of guide beyond the mentioned times or anything beyond the itinerary
• Camera or Video permits
• Costs that are personal in nature
• Any increase in taxes imposed by the relevant government or statutory agencies, including fuel surcharges
• Any change in the exchange rate that results in a rise in any land agreements that might be put into action before departure
• The price of extending the validity or deviating from the tour's itinerary
• Porterage, laundry, alcoholic beverages and wines, mineral water (unless otherwise noted), phone costs, shopping, goods of a personal nature, and meals and beverages that are not included in the group menus
• Any additional costs associated with altering the itinerary because of unanticipated events, severe weather, natural disasters, political unrest, strikes, etc
• Additional expenses brought on by a disease, accident, hospital stay, or any other unanticipated event
• any private transfers made instead of coaches to get from one location to another
• If you want, you can add more topping
• any extra sightseeing or activities, as well as transportation, that are not specified in the tour itinerary.
• Upgrade in the category of the room
• Water bottles are charged
• Necessary medications, if any
• Periodically, service or government taxes may be applicable
• Anything that isn't stated in the inclusions 

• 100% - Flight bookings (if any)
• 40% of package cost - As advance
• 40% of package cost - After hotel confirmation vouchers
• 20% of package cost - 07 days before the trip date

• Rates are not applicable for blackout dates (Holi, Diwali, Christmas Eve, etc.)
• If cancellations are made 30 days before the date of travel then 9% of the total tour cost will be charged as cancellation fees.
• If cancellations are made 15 days to 30 days before the date of travel then 50.0% of the total tour cost will be charged as cancellation fees.
• If cancellations are made 0 days to 15 days before the date of travel then 100.0% of the total tour cost will be charged as cancellation fees.
• Certain services such as flight tickets, permits, and visa fees are non-refundable once booked, as per the service provider’s policy.
• Rescheduling requests made more than 30 days before the trip are subject to availability and may incur additional charges.
• Amendments and Rescheduling requests made within 30 days of the trip may be charged as per the policies of hotels/transport vendors / Aviation career / Embassy.
• Refunds or adjustments will not be provided for cancellations due to natural disasters, pandemics, political instability, or other circumstances beyond our control. However, we will do our best to assist in rescheduling or alternative arrangements.

• An advance deposit is required to confirm bookings, which are confirmed upon receipt and acknowledgement by the company.
• Balance payments are subject to be completed within the specified timeline to avoid cancellation.
• Changes or alterations after booking are subject to availability and additional charges.
• Relevant documents must be submitted before service confirmation.
• Full payment is required for last-minute bookings, subject to availability.
• In case of unavailability, similar alternatives or refunds will be offered.
• A detailed travel voucher will be provided after confirmation.
• A full refund or alternative will be arranged if the company cancels the package.

• Refunds on Cancellation: Refunds for cancellations are processed based on the company's cancellation policy. Refund amounts wholely depend on how early the cancellation is processed before the trip departure.
• Non-Refundable Services: Some services like flight tickets, permits, and non-refundable hotel bookings are not eligible for refunds regardless of the cancellation chronology.
• Procedure Time: Refunds will be processed within 7-9 business days after the request is approved, also subject to banking and payment gateway timelines.
• Partially Refundable: If a booking has multiple services, and some services are used while others are canceled, refunds will be applicable to the unused services, if eligible.
• Force Majeure: No refund will be processed in case of unexpected circumstances, such as natural disasters, political unrest, or pandemics. The company will make efforts to provide alternatives but cannot guarantee monetary refunds.
• Last-Minute Cancellations: Cancellations made within 24-48 hours of departure are subject to higher deductions or may be non-refundable, depending on the service provider's terms.
• Changes to Itinerary: If an itinerary is altered due to unforeseen circumstances, refunds for missed services may not be applicable. Alternative arrangements will be made wherever possible.
• No-Show Policy: Refunds are not provided for no-shows or failure to join a tour or activity as scheduled.
• Manner of Refund: Refunds will be made via the original payment method or as specified during the refund request. In some cases, credit notes for future bookings may be offered.
• Request Process: Refund requests must be submitted in writing with supporting documents. Requests made after the travel dates may not be entertained.
• Service Fees: Administrative fees or service charges are non-refundable and will be deducted from the total refund amount.
• Third-Party Services: Refunds for third-party services like airlines, cruises, or outsourced activities are subject to the terms of the respective providers.
• Disputes: Any disputes regarding refunds will be resolved as per the company’s terms and conditions and governing law.

• Ten passengers is the minimum group size required to operate the departure. (If not, there will be a private vehicle supplement.)
• Since our transports are scheduled after guests check out of the hotel at 9 AM, we ask that guests book their flights after 12.30 PM. PVT transports are available to guests departing before 12.30 PM at an additional cost, or they can make their own transfer arrangements.

General Details:

• Prior to their arrival, a traveler who plans to visit Sri Lanka for a brief period of time must obtain an ETA.
• An ETA is a formal, electronically-issued permit for a brief visit to Sri Lanka. At Sri Lanka's port of entry, ETA holders will be granted a 30-day Short Visit visa.
• This is required. It may be tracked online after application.
• The traveler will be notified and required to carry a printout of the confirmation.
• It will be stamped on the passport upon arrival. 
• Entering VISA: Before arrival, a planned visitor to Sri Lanka who plans to stay for a brief period of time must get an ETA. It is required. After application, it can be monitored online. The traveler will receive confirmation, a printout of which they must carry. Upon arrival, the passport will be stamped. ETA.gov.lk is the website link.
• To apply for a visa, visit Sri Lankaevisa.lk
• Sri Lanka Electronic Travel Authorization, or ETA, must be acquired at the www.eta.gov.lk website. It is an official online authorization that is required.
• At Sri Lanka's port of entry, ETA holders will be granted a 30-day Short Visit visa.
• ETA is required. It may be tracked online after application.
• The traveler will be notified and required to carry a printout of the confirmation.
• It will be stamped on the passport upon arrival.